The General Administration of Abu Dhabi Customs have launched, in cooperation with the Government Services Platform "Tamm" the initiative of "Invisible Customs" through the smart "Customs Digital Customs Dashboard" for requesting and tracking customs transactions during GITEX Technology Week 2021.

The launch of the "Invisible Customs" initiative came in line with the directives of the wise leadership and the efforts of the Government of the Emirate of Abu Dhabi to govern digital transformation in government services and a complete transition towards the digital future, in a step to enhance the effectiveness of procedures, reduce their time, enhance trade movement and achieve sustainable economic growth.

The launch of the "Invisible Customs" initiative came in line with the directives of the wise leadership and the efforts of the government of the Emirate of Abu Dhabi to govern the digital transformation of the government services and the total transition towards the digital future in a manner that enhances the effectiveness of the procedures, reduce their time,enhance trade movement, and achieve the sustainable economic growth.

The "Invisible Customs" initiative contributes in the digital implementation of the customs services and transactions through a unified interactive platform that enhances the experience of the customers, traders, investors and suppliers all over the Emirate of Abu Dhabi in line with the development of the future of digital government services and contributes in enhancing the sustainability of the customs system through a world-leading customs authority.

The new and innovative "Customs Digital Customs Dashboard" Platform comes as part of the "Invisible Customs" initiative of the General Administration of Customs in Abu Dhabi and its latest digital projects, which are in line with its ambitious strategy towards the comprehensive digital transformation and the provision of the integrated smart solutions that enhance the experience of customers, investors and traders, which represents a new customs achievement that keeps pace with the UAE's coming 50 years projects.

The "Digital Customs Dashboard" represents an interactive digital platform in line with the initiative of the Invisible Government system at Abu Dhabi Customs, and allows customers from agents and companies involved in customs clearance to track the stages of customs transactions and requests digitally from their sites without the need to visit customer happiness centers, in addition to reducing the time period for completing self-decision procedures and transactions. This would enhance trade movement and achieve sustainable economic growth.

The "Customs Digital Customs Dashboard" enables customers to apply for all customs services available on the "Tamm Platform" without the need to go to any other pages or links, in addition to viewing some interactive graphs of some operational statistics related to the periodic and daily work of companies involved in customs clearance.

The new Platform supports the needs of all partners and dealers in the supply chains, especially e-commerce, by completing customs transactions through a unified digital platform that enhances Abu Dhabi Customs' leading position in the world and achieves sustainable development in various sectors.

The Customs Digital Customs Dashboard on the “Tamm Platform" provides a set of flexible features that contribute to enabling customers of all categories to continuously track the status of customs transactions and requests, which is represented in the following: “Manage users and personal files” and includes managing the user’s personal files through (adding / removing users) In addition to the company and user information and their powers according to operational responsibilities.

The Panel also provides "follow-up and monitor transactions", which includes checking and monitoring drafts, opening and completing submitted transactions, accessing related statistics and reports, in addition to "following up on the status of violations and transaction documents", including receiving updates on violations (violations and fines) and downloading final output documents.

The customs Digital Customs Dashboard provides an “on-demand access to data” service, which includes access to on-demand data and forms (news, updates, alerts, guidance materials, templates and surveys) during the duration of the customs process.

It is worth noting that the General Administration of Abu Dhabi Customs, in coordination and cooperation with the Abu Dhabi Digital Authority, is working to develop and update its technologies, especially the tools for applying to its digital services, to complete transactions more quickly and in uncomplicated ways that facilitate the customers' journey.