Abu Dhabi Customs, in cooperation with Accela, a cloud solutions provider, has announced the launch of a new automated system for managing, planning and implementing inspection processes that will contribute to enhancing security, streamlining commercial operations and controlling revenues.
The new system enables inspections of goods, means of transport, passengers and their luggage, including customs fees, public health, and safety and environmental protection, to enhance ports’ security and enhance the performance of customs inspections.
the new inspection management system enhances Abu Dhabi Customs' efforts to monitor 15 border ports, including airports, sea and land portsMubarak Matar Al Mansouri, Executive Director of the Customs Operations Sector at The General Administration of Customs in Abu Dhabi
The system also implements standard operating procedures (SOPs) for tests and improves inspections by enabling more accurate identification of risks. It also increases transparency for companies and individuals, while providing a digital storage system for paperwork and seamless access to data via an easy-to-use central interface with flexible mobile features that enable remote workflows.
His Excellency Mubarak Matar Al Mansouri, Executive Director of the Customs Operations Sector at The General Administration of Customs in Abu Dhabi, said that Abu Dhabi Customs' adoption of cloud solutions is in line with the entity’s strategic transformation process and the automation of its customs operations in order to provide services using innovative and modern technologies that enhance security and facilitate the movement of trade.
Al-Mansoori added that the new inspection management system enhances Abu Dhabi Customs' efforts to monitor 15 border ports, including airports, sea and land ports. He noted that the department’s employees and inspectors examine more than 24 million passengers using the latest detection systems, in addition to processing 600,000 tons of goods through airports and 20 million tons of goods through seaports annually, which required the continuous improvement of inspection systems in line with the latest technological developments.
Al Mansoori said that Abu Dhabi Customs is continuing its efforts to enhance its services using innovative technologies to enable customers to complete their transactions quickly and easily. This will help to stimulate business and secure investment as part of Abu Dhabi’s digital transformation and Abu Dhabi Customs’ smooth transition towards an integrated digital future.
Khaled Al-Jaouni, General Manager of Accela, said that the simplification and automation of Abu Dhabi Customs’ inspections would help achieve a balance between promoting economic growth and remaining in step with evolving security and community safety.
Al-Jaouni added that having a central source for all border traffic data, a flexible dynamic workflow and an innovative user interface is key to Abu Dhabi Customs’ pioneering efforts to adopt innovative solutions in its customs operations.
The General Administration of Customs in Abu Dhabi is the first in the world to implement a chatbot system called the ‘digital assistant in human capital management’, and the first government agency in the Middle East to implement comprehensive automation for human capital management.