Abu Dhabi Customs wins the UAE Innovation Award in the Gold Category

Under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chief Executive of Emirates Airline & Group, honorary sponsor of Dubai Quality Group, the General Administration of Customs in Abu Dhabi won the UAE Innovation Award in the Gold Category in its Fourth Edition. His Highness honored the winners at a ceremony organized by the Dubai Quality Group at the Dubai Police Officers Club.

Abu Dhabi Customs was honored for its pioneering efforts in implementing innovative international best practices and establishing an empowered digital institutional environment in line with the vision of the UAE’s wise leadership, and supporting the Strategic Vision of the General Administration to be a “world-leading customs authority” driving change to enhance security, facilitate trade and provide service excellence.

Abu Dhabi Customs wins the "Trendsetter" award for government innovation for the year 2022

The General Administration of Customs in Abu Dhabi, as the first customs authority in the world to implement the digitized inspection management system in border control, won the "Trendsetter" award for government innovation at the Accela ceremony for the year 2022, which was held in Utah, in the US.

The system, launched in January 2021, reduces cargo inspection time by 97%, improves internal preparation processing and increases staff capacity during inspections. It also enhances Abu Dhabi Customs' efforts in monitoring 15 border ports, including airports, sea and land ports, which handle more than 20 million tons of cargo transported through Abu Dhabi annually.

Abu Dhabi Customs affirmed that improving and speeding up the daily inspection procedures is a continuous priority for the General Administration of Customs to facilitate the movement of trade in the Emirate of Abu Dhabi. It pointed out that the partnership with Accela, a provider of cloud solutions for government agencies, in implementing the digitized inspection system came with the aim of developing the approved technologies to achieve a more advanced and secure customs process.

Abu Dhabi Customs explained that the system conducts inspections automatically, which enhances the security system, regulates commercial procedures and maintains revenue control, in addition to conducting an end-to-end inspection of goods to verify compliance with security, public health, safety and environmental protection. This makes end-to-end inspections more efficient by storing all the data in the cloud, which enables the employee to access the necessary information at any time during the inspection using mobile devices.

Khaled Jaouni, the Managing Director of International Operations at Accela, said that the UAE has set a new standard for how cloud-based solutions can help facilitate government business, provide a better customer experience and address pressing supply chain challenges facing the world as a whole; this is through the adoption and allocation of Abu Dhabi Customs Accela platform to operate and implement a new automation system to manage inspections and control border crossings.

By applying standard operating procedures to inspections, the system contributes to reducing the time of inspections from 90 minutes to a maximum of 10 minutes and three minutes on average, this helps the time saved in each process to move goods through Abu Dhabi faster, relieves supply chain congestion and saves employees time and effort to deal with other operations.

The General Administration of Customs in Abu Dhabi was announced as the winner of the "Trendsetter" award at Accela annual client ceremony, which celebrates innovative government institutions and individuals who use new technologies, digital strategies and other modernization methods to achieve excellence in their communities.