Abu Dhabi Customs has issued its Annual Performance Report for 2025, showcasing strong organisational performance and reaffirming the success of its strategy in strengthening the emirate’s competitiveness and improving supply chain efficiency through an integrated ecosystem of smart solutions and advanced services. The 2025 results show that Abu Dhabi Customs achieved 93 per cent in overall performance and 100 per cent in strategic performance, measured against 31 strategic indicators. These results reflect the efficiency of planning and execution, as well as the alignment of institutional objectives with Abu Dhabi’s economic priorities. In addition, 100 per cent completion was achieved across strategic indicators linked to the economy pillar of the Abu Dhabi Plan, reinforcing its role as a strategic partner in supporting the emirate’s development goals. This achievement was accompanied by continued growth in non-oil foreign trade, which reached AED415.4 billion in 2025, up 36 per cent compared to 2024. The number of customs declarations also increased by 17 per cent, reflecting the strength of Abu Dhabi’s economy and its growing position as a global hub for trade, business, and investment.
The report further highlights that the General Administration achieved 91 per cent in the employee engagement index and 94 per cent in the service quality index, in addition to a 94 per cent satisfaction rate among clearing agents and traders. These results reflect the efficiency of the work environment and the continued delivery of high-quality services that meet customer expectations, while confirming the success of Abu Dhabi Customs’ efforts to facilitate procedures and simplify the customer journey.
Abu Dhabi Customs stated that these results are the outcome of an organisational approach built on innovation, proactivity, and the adoption of advanced technologies. The approach contributes to business sustainability and enhances the resilience of the trade sector, in line with Abu Dhabi’s vision for a diversified, knowledge-based economy.
It also reaffirmed its commitment to developing its customs ecosystem and strengthening partnerships with the public and private sectors, supporting Abu Dhabi’s competitiveness and reinforcing its global standing in customs and logistics services.
