The General Administration of Abu Dhabi Customs hosted a high-level delegation from the Jordan Customs Department for a three-day study visit. This visit, organised by the International Trade Centre in Geneva (ITC) as part of a technical support programme for Jordanian Customs, focused on exploring best practices and leading customs projects implemented in Abu Dhabi, based on modern technologies and artificial intelligence applications. This is particularly in the field of customs risk management and is in line with international standards to facilitate cross-border trade and enhance the efficiency of supply chains.
His Excellency Rashed Lahej Al Mansoori, Director General of Abu Dhabi Customs, welcomed the visiting delegation headed by Major General Ahmed Mohammed Al-Akalik, Director General of the Jordan Customs Department, during their reception at the headquarters of Abu Dhabi Customs.
The meeting was attended by a representative of the International Trade Centre. Both sides discussed ways to enhance cooperation and exchange expertise to support the achievement of shared visions and objectives in developing customs systems and improving operational efficiency.
The Jordanian delegation’s visit to Abu Dhabi Customs came upon the recommendation of the International Trade Centre, in recognition of Abu Dhabi Customs' outstanding achievements in digital transformation. Its experience is considered among the most advanced and unique models globally in the implementation and development of best customs practices within an integrated system that supports the business ecosystem in Abu Dhabi and the UAE.
The visit included detailed presentations on operational customs systems, in addition to field visits during which the delegation was briefed on Abu Dhabi Customs’ new Strategic Plan 2024–2028 and the roadmap for strategic projects designed to empower customs operations in the emirate. They were also introduced to the Digital Transformation Strategy and the advanced solutions delivered to the customs and trade community at both local and international levels. The delegation also learned about key digital initiatives supporting non-oil economic growth, including the DHAFRA Advanced Data and Future Reporting Canter, powered by Artificial Intelligence, and the integrated Customs Risk Management System – REMAH.
His Excellency Rashed Lahej Al Mansoori said: “Abu Dhabi Customs is committed to building an innovative customs model that supports the business environment, meets the aspirations of the wise leadership, and translates Abu Dhabi’s vision for sustainable economic leadership. This is achieved through optimal investment in technology and knowledge, strengthening regional and international partnerships, and providing a smart infrastructure based on flexibility, precision, and efficiency.”
His Excellency emphasised that digital transformation and the adoption of artificial intelligence tools are no longer optional, but rather a fundamental pillar to ensure sustainable economic growth, support the global competitiveness of Abu Dhabi and the UAE, and reinforce their position as attractive destination for business and investment.
Major General Ahmed Mohammed Al-Akalik expressed his sincere thanks and appreciation to Abu Dhabi Customs for their generous hospitality and valuable engagement through advanced expertise and knowledge. Al-Akalik also recognised the exchange of adopting and utilising cutting-edge technologies and best practices in customs operations and performance enhancement. This has contributed to consolidating Abu Dhabi Customs’ position on the global level, as acknowledged by the International Trade Centre, whose support was instrumental in the success of this visit. He also highlighted the Jordan Customs Department’s interest in continuing future cooperation and coordination with Abu Dhabi Customs to exchange expertise in ways that serve shared goals and support economic growth across the region.
Raghad Altalli, Programme Lead and Senior Trade Facilitation Advisor at the International Trade Centre, said that the selection of Abu Dhabi Customs as a destination for this study visit stems from the global recognition of its outstanding achievements in digital transformation. Altalli praised the customs projects implemented in Abu Dhabi, which have made it as a model to be followed and an inspiring benchmark for customs authorities and the global trade and logistics ecosystem in keeping pace with future developments. Altalli expressed her gratitude for the cooperation, high professionalism, and generosity of Abu Dhabi Customs leadership in sharing their valuable expertise at the international level.
